Panel: Impact of Artificial Intelligence / Robots on Retail and Service

Crispin Coombs

Crispin Coombs is a Reader in Information Systems in the School of Business and Economics, Loughborough University, United Kingdom (UK). His research expertise concerns the effective management of Artificial Intelligence (AI) and Robotics to deliver business benefits. His work is highly cited and has been published in the top business and management journals including Journal of Strategic Information Systems, European Journal of Information Systems, Information & Management, Information Technology & People, and Journal of Organizational Behaviour. He holds senior editorial positions at the European Journal of Information Systems, Information Technology and People, and International Journal of Information Management. He is the former Vice President of the UK Academy for Information Systems and a member of the Business and Management Studies sub-panel for the assessment phase of the UK Research Excellence Framework (REF) 2021.

Alicia Orea-Giner

Alicia Orea-Giner is a lecturer at Rey Juan Carlos University and supervisor of master’s theses at the Université Paris 1 Panthéon-Sorbonne. She holds a PhD in Tourism from Rey Juan Carlos University and a PhD in Geography from Université Paris 1 Panthéon-Sorbonne. She holds a Master in Sustainable Tourism and ICT from the Universitat Oberta de Catalunya and a master’s in management and Leadership of Cultural Projects from Rey Juan Carlos University. She is a member of the Openinnova research group and an associate researcher at the Équipe Interdisciplinaire de Recherches sur le Tourisme at Université Paris 1 Panthéon-Sorbonne.

Roland Rust

Roland T. Rust is the author (with Ming-Hui Huang) of the recently published book, The Feeling Economy: How Artificial Intelligence is Creating the Era of Empathy. He is Distinguished University Professor and David Bruce Smith Chair in Marketing at the Robert H. Smith School of Business at the University of Maryland, where he is founder and Executive Director of the Center for Excellence in Service. He is also Visiting Chair in Marketing Research at Erasmus University (Netherlands) and International Research Fellow of Oxford University’s Centre for Corporate Reputation, as well as VP of Publications for the European Marketing Academy. He has won numerous lifetime achievement awards and best article and book awards. He has consulted with many leading companies worldwide, including such companies as American Airlines, AT&T, Comcast, Dow Chemical, DuPont, Eli Lilly, FedEx, Hershey, Hewlett-Packard, IBM, Lockheed Martin, Microsoft, NASA, NCR, Nortel, Procter & Gamble, Sears, Sony, Starwood, Tata, Unilever, and USAA.


Panel: Future Workforce: Are Higher Education Institutions Ready for the Needs of Future Jobs?

Karen A. Holbrook

Dr. Holbrook was appointed regional chancellor at USFSM in January 2018. She previously served as USF’s EVP and senior advisor to the president of the USF system; SVP for global affairs and international research; and SVP for research, innovation and global affairs. Dr. Holbrook has served as the interim president at Embry-Riddle Aeronautical University; the president at The Ohio State University; SVP for academic affairs and provost at University of Georgia; VP of research and dean of the graduate school at University of Florida; and associate dean for research and professor at University of Washington School of Medicine. She serves on numerous boards, advisory panels and councils in education and health-related fields. Dr. Holbrook earned bachelor’s and master’s degrees at University of Wisconsin and her doctorate at University of Washington School of Medicine.

Harry J. Holzer

Harry J. Holzer is the John LaFarge Jr. SJ Professor of Public Policy at Georgetown University, a Nonresident Senior Fellow at Brookings, and an Institute Fellow at the American Institute for Research in Washington DC. He is a former Chief Economist for the U.S. Department of Labor and a former Professor of Economics at Michigan State University. He was a founding faculty director of the Georgetown Center on Poverty and Inequality. He is also an affiliate of the Institute for Research on Poverty at the University of Wisconsin-Madison, and of the Stanford Institute on Poverty and Inequality. He received his BA from Harvard in 1978 (graduating Summa Cum Laude) and his Ph.D. in Economics from Harvard in 1983. Holzer has authored or edited 12 books and several dozen journal articles, mostly on disadvantaged American workers and their employers, as well as on education and workforce issues and labor market policy.

Greg Smogard

Greg Smogard is the Assistant Vice President of Innovation and Business Development at the USF Sarasota-Manatee campus. He is responsible for leading the campus’ business engagement efforts with a focus on creating and enhancing mutually beneficial partnerships with businesses by leveraging the university’s resources and innovation expertise. He joined the USF Sarasota-Manatee campus in the summer of 2018. Prior to that, he worked with the Center for International Business Education and Research at the University of Miami Business School, serving as director of Innovators for the Americas, an experiential entrepreneurship course that partnered Miami students and professors with their counterparts in four Latin American universities.