Call for Papers

We are excited to invite you to join the Global Conference on Services and Retail Management (GLOSERV 2020), which will be held during April 7-10, 2020 at the University of Naples Federico II campus in Naples, Italy. The services and retail management has become one of the main aspects of academia to research on. There is a multitude of studies in this field, bringing its importance even more to the attention of academia in recent years. There is a great demand among scholars who are studying in this field to share their findings with their fellow colleagues. Therefore, GLOSERV conference invites researchers who resonate with this topic to share their findings and ideas.

Naples is one of the most ancient cities in Europe, whose contemporary urban fabric preserves the elements of its long and eventful history. Its lively street pattern, its wealth of historic buildings and its setting on the Bay of Naples give to the city an incomparable universal value that has profoundly influenced many parts of Europe and beyond. The University of Naples Federico II is the world’s oldest state University and one of the oldest academic institutions in continuous operation. It was founded in Naples, Italy in 1224 by the emperor of the Holy Roman Empire, Frederick II. The University is the most ancient state-supported institution of higher education and research in the world. Its historical Conference Centre is set in Via Partenope, one of the most famous promenades in Italy, from which it is possible to enjoy the stunning view of the Naples waterfront.

GLOSERV 2020 Conference is organized by Association of North America Higher Education International (ANAHEI), a non-profit organization and sponsored by the University of Naples Federico II, Italy and the University of South Florida Sarasota-Manatee, Florida, USA.

GLOSERV 2020 aims to bring together researchers, scientists, scholar and graduate students to exchange and share their experiences, new ideas, and research results about all aspects of Services and Retail Management and discuss the practical challenges encountered and the solutions adopted. English is the official language of the conference. We welcome paper submissions.

GLOSERV Conference allow researchers to present/listen to research studies from interdisciplinary fields within a week in the same venue!

Topics of interest for submissions include, but are not limited to:

  • Accounting
  • Consumer Behavior
  • Corporate Finance & Governance
  • Creating Value in Delivering and Managing Services
  • Econometrics
  • Economics
  • Education & Training
  • Environmental Issues/Sustainability & Green Tourism
  • Event/Conference/Convention Management
  • Finance & Banking
  • Food and Beverage Management
  • Hospitality & Tourism/Smart Tourism
  • Hotel & Lodging Management
  • Human Resource Management
  • Innovation & Entrepreneurship
  • International Trade
  • Law, Ethics & Social Responsibility
  • Leisure Management
  • Management
  • Marketing
  • Research Methods
  • Retail Management
  • Service Management
  • Social Science Studies
  • Sports Management
  • Strategy & Global Trends
  • Technology/E-Business/Social Media

Important Dates:

Manuscript/abstract submissions deadline January 31, 2020
Acceptance notification On a rolling basis
Camera-ready copy submission deadline February 14, 2020
Early bird registration deadline February 7, 2020
Regular registration deadline March 6, 2020
Conference dates April 7-10, 2020

Submission Categories:

  1. Abstract only* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient. 
  2. Full paper* should be minimum 3,000 words (excluding reference list and acknowledgements and appendices if applicable)
  3. Roundtable discussions* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient. 
  4. Symposium presentations* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient. 
  5. Poster presentations* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient. 
    *All documents should be written in only word document (.doc or .docx) formats. 

Paper Submission:

PLEASE DO NOT INCLUDE ANY IDENTIFICATION INFORMATION INCLUDING “NAME, UNIVERSITY, AFFILIATION, AND CONTACT ADDRESS” IN THE “SUBMISSION” DOCUMENT AS THIS CONFERENCE USES DOUBLE-BLIND PEER REVIEW PROCESS.

Best Paper Selection Rules

  1. Best papers will be selected only from full papers (should be minimum 3,000 words (excluding reference list and acknowledgements and appendices if applicable).
  2. Authors are required to submit their camera-ready full papers 3 months prior to conference dates.
  3. The papers that were nominated by the reviewers will be sent to the best paper selection committee. Based on committee decision, the authors will be informed.
  4. The author or at least one of the co-authors has to attend and present the selected paper.
  5. All winning authors will get complimentary registration for the next conference.
  6. The selected papers may be considered to be published at the Journal of Global Business Insights (JGBI)

Book or Proceedings Publication

  1. Authors are required to submit and get approval for the camera-ready copy for any publication opportunity.
  2. Once the author(s) submit and get approval for the camera-ready copy of their full papers, it will be published in one of the Advances in Global Services Management Book Volumes of (with an ISBN number) the ANAHEI Publishing in association with University of South Florida at USF ScholarCommons as open access format.
  3. All of the camera-ready approved abstracts will be published in the conference proceedings series of (with an ISSN number) the ANAHEI Publishing in association with University of South Florida at USF ScholarCommons as open access format.
  4. Abstracts or full papers which do not fulfil the formatting guidelines’ requirements will not be published.

Click here to access submission page for GLOSERV 2020.

Conference Registration Fees:

Types** Early Registration by February 7, 2020 Regular Registration by March 6, 2020***
ANAHEI Members* Non-ANAHEI Members ANAHEI Members* Non-ANAHEI Members
Regular Registration  375USD 500USD  475USD 600USD
Student Registration  250USD   375USD 350USD 475USD

*Please sign up to be ANAHEI member for free. After signing up, please log in and click on the conference registration menu, you will see a discount code. Please add this code while checking out!
**This conference registration fee gives access to all concurrent conferences!
***Registration will close on March 6, 2020, at 11.59 PM EST.

Conference Fee Include:

  • Attendance at the conference
  • Conference materials with the final program, badge, and proceedings
  • Luncheon
  • Welcome Reception

Important Notes:

  • After your submission is accepted, you are required to:
    (1) send your abstract or completed full paper in the required conference format
    (2) make your full payment first and register.
  • At least one of the authors must register for the conference, otherwise, the paper or abstract will not be published in the conference proceedings.
  • Please note that prospective attendees will be allowed to present a maximum of three research studies.

Conference Session Formats:

Sessions will vary in structure to provide a robust conference experience for presenters and participants. Presenters are asked to identify their preferred format in their proposal; however, proposal reviewers may suggest alternative formats and/or the combination of like topics for shared concurrent sessions.

1. Concurrent Presentations

Concurrent Presentations and Shared Concurrent Presentations are sessions that present research, theory, concepts, and practices. This track welcomes papers that are fully completed research papers for stand up presentations. Concurrent sessions are 20 minutes long and consist of either one presentation for the full 20 minutes, or in shared sessions, two presentations. Submissions are required to be either conceptually- or empirically-based. Conceptually-based papers seek to develop a fuller understanding of education by building on existing knowledge. Empirically-based papers are original research to test or develop a theory or make a new contribution to the knowledge base of the field.

2. Poster Presentations

Poster Presentations provide an opportunity to present and discuss one main research theme, program, practice, or relevant topic in an informal setting, somewhat like an exhibit hall or information fair. The poster session submission includes: (1) significance of the study, (2) literature review, (3) proposed methodology, and (4) implication/application for education. A good poster session centres on one main theme; presents useful information; and stimulates discussion. The recommended poster size is 36” tall x 48” wide.  (90cm tall 120cm wide). Please click to download a black poster layout.

3. Roundtable Discussions

Roundtables create opportunities for small groups to engage in discussion about a particular educational topic. Generally, these sessions consist of 6-12 people and are held at large round conference tables. The proposal must include a list of 2-3 clearly stated discussion questions to encourage participation among the audience. Please note that several roundtable discussions happen simultaneously in the same, large room, so formal presentations using slides and/or other support media are not possible.

4. Symposium Presentations

Symposium presentations are formal presentations on an educational topic. Typically conducted in presentation format, these are used generally to report interesting initial findings from a research project. Since these sessions are not blind-reviewed, they are not designed for complete research projects.

Submit your abstract now: gloserv.onlinemanuscripts.org