Call for Papers

We are excited to invite you to join the Global Conference on Services and Retail Management (GLOSERV 2021), which will be held during May 11-13, 2021 as a virtual conference. GLOSERV 2021 will be  organized by the University of Naples Federico II, Naples, Italy and the University of South Florida, Tampa, Florida, USA. Attending or presenting at GLOSERV 2021 conference is 100% free. The services and retail management has become one of the main aspects of academia to research on. There are multitude of studies in this field, bringing its importance even more to the attention of academia in recent years. There is a great demand among scholars who are studying in this field to share their findings with their fellow colleagues. Therefore, GLOSERV conference invites researchers who resonate with this topic to share their findings and ideas.

GLOSERV 2021 aims to bring together researchers, scientists, scholars and graduate students to exchange and share their experiences, new ideas, and research results about all aspects of Services and Retail Management and discuss the practical challenges encountered and the solutions adopted. English is the official language of the conference. We welcome paper submissions.

Conference Registration Fees: Free 

Topics of interest for submissions include, but are not limited to:

    • Accounting
    • Consumer Behavior
    • Corporate Finance & Governance
    • Creating Value in Delivering and Managing Services
    • Econometrics
    • Economics
    • Education & Training
    • Environmental Issues/Sustainability & Green Tourism
    • Event/Conference/Convention Management
    • Finance & Banking
    • Food and Beverage Management
    • Hospitality & Tourism/Smart Tourism
    • Hotel & Lodging Management
    • Human Resource Management
    • Innovation & Entrepreneurship
    • International Trade
    • Law, Ethics & Social Responsibility
    • Leisure Management
    • Management
    • Marketing
    • Research Methods
    • Retail Management
    • Service Management
    • Social Science Studies
    • Sports Management
    • Strategy & Global Trends
    • Technology/E-Business/Social Media

Important Dates:

Manuscript/abstract submissions deadline April 15, 2021
Acceptance notification On a rolling basis
Camera-ready copy submission deadline May 1, 2021
Regular registration deadline May 1, 2021
Conference dates May 11-13, 2021

Submission Categories:

  1. Abstract only* should be minimum 1,000 words (excluding reference list).
  2. BOOK CHAPTER: Full paper* should be minimum 3,000 words (excluding reference list and acknowledgments and appendices if applicable). Max 8000 words
  3. JGBI ARTICLE: Full paper* should be minimum 3,000 words (excluding reference list and acknowledgments and appendices if applicable). Max 8000 words
  4. Roundtable discussions* should be minimum 1,000 words (excluding reference list).
  5. Symposium presentations* should be minimum 1,000 words (excluding reference list).

*All documents should be written in only word document (.doc or .docx) formats. 

Paper Submission:


Best Paper Selection Rules

  1. Best papers will be selected only from full papers (should be minimum 3,000 words (excluding reference list and acknowledgements and appendices if applicable).
  2. Authors are required to submit their camera-ready full papers by April 15, 2021.
  3. The papers that were nominated by the reviewers will be sent to the best paper selection committee. Based on committee decision, the authors will be informed.
  4. The author or at least one of the co-authors has to attend and present the selected paper.
  5. The selected papers may be considered to be published at the Journal of Global Business Insights (JGBI)

Book or Proceedings Publication

There will be four options for publications at GLOCER 2021 Conference

  1. Advances on Global Services and Retail Management Book: Full papers have the option to be included in the ISBN open-access book published by the University of South Florida M3 Center (
  2. Journal of Global Business Insights: Full papers have the option to be included in Journal of Global Business Insights (JGBI). JGBI is an open-access journal published by the University of South Florida M3 Center (
  3. Abstracts have the option to be included in the GLOSERV Proceedings Book.
  4. No publication: Some authors may opt-in for no publication at all.

SUBMIT NOW! Click here to access submission page for GLOSERV 2021.

Important Notes:

  • After your submission is accepted, you are required to send your abstract or completed full paper in the required conference format
  • Please note that prospective attendees will be allowed to present a maximum of two research studies.

Conference Session Formats:

Sessions will vary in structure to provide a robust conference experience for presenters and participants. Presenters are asked to identify their preferred format in their proposal; however, proposal reviewers may suggest alternative formats and/or the combination of like topics for shared concurrent sessions.

1. Concurrent Presentations

Concurrent Presentations and Shared Concurrent Presentations are sessions that present research, theory, concepts, and practices. This track welcomes papers that are fully completed research papers for stand up presentations. Concurrent sessions are 20 minutes long and consist of either one presentation for the full 20 minutes, or in shared sessions, two presentations. Submissions are required to be either conceptually- or empirically-based. Conceptually-based papers seek to develop a fuller understanding of education by building on existing knowledge. Empirically-based papers are original research to test or develop a theory or make a new contribution to the knowledge base of the field.

2. Roundtable Discussions

Roundtables create opportunities for small groups to engage in discussion about a particular educational topic. Generally, these sessions consist of 6-12 people and are held at large round conference tables. The proposal must include a list of 2-3 clearly stated discussion questions to encourage participation among the audience. Please note that several roundtable discussions happen simultaneously in the same, large room, so formal presentations using slides and/or other support media are not possible.

3. Symposium Presentations

Symposium presentations are formal presentations on an educational topic. Typically conducted in presentation format, these are used generally to report interesting initial findings from a research project. Since these sessions are not blind-reviewed, they are not designed for complete research projects.

Submit your abstract now: